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Maximo Enterprise is a comprehensive suite of products built on a single, common Web-based platform, where each product can be implemented as a standalone solution or seamlessly deployed together.

It combines enhanced Enterprise Asset Management (EAM) functionality with advanced IT Service Management (ITSM) capabilities that include advanced IT asset management (ITAM), and a full-featured Service Desk, based on the IT Infrastructure Library (ITIL) guidelines. It is the solution for Asset and Service Management.

Tivoli Asset Management for IT

Key Benefits

  • Enables effective management of the IT asset lifecycle, to lower cost, mitigate license compliance risk, and better align IT with business goals.

  • Optimize software licenses and reduce likelihood of overbuying as well as fines due to under-licensing.

  • Help control the cost of IT assets with a single solution that tracks and manages your hardware, software and related information throughout their life cycle.

  • Optimize IT asset utilization and IT service levels: deploy not more, not less.

  • Closely align IT with business requirements through IT asset cost and usage information.

  • Reduce time, cost and risk associated with compliance audits through comprehensive software license management.

  • Relevant vendor, contract, lease, warranty and license data minimizes procurement & maintenance expenses and helps negotiate contract renewals.

  • Improve service desk quality & incident resolution time with accurate IT asset information.

Tivoli Service Request Manager

Key Benefits

  • This integrated service desk software unifies and automates key service support and asset management processes

  • Manages both call-based and catalog-based requests in one solution with integrated service desk software and service catalog

  • Takes problem and incident management software to another level with best practice incident and problem processing

  • Enables users to obtain IT services through published service offerings

  • Takes advantage of proven workflows and for fast time to market

  • Employs change and configuration management software features, such as easy drag and drop screen, workflow customization and simple configuration tools for on-the-fly changes

  • Combines upgradeability, easy configuration, customer-built customizations and data preservation during updates/upgrades so you never rebuild your service desk again